Recall alert: Child’s death prompts Custom Elevator to recall select in-home elevators

WASHINGTON — Custom Elevator on Thursday initiated a voluntary recall of select residential elevators manufactured since 2003 after at least one child died after becoming entrapped.

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According to the recall notice, issued in conjunction with the U.S. Product Safety Commission, affected models include those featuring either hydraulic drives or winding drum drives.

Young children can become entrapped in the space between the exterior landing door and the interior elevator car door or gate and suffer serious injuries or death when the elevator is called to another floor, the recall stated.

Plumsteadville, Pennsylvania-based Custom Elevator confirmed that a 7-year-old child died in a vacation home in North Carolina after becoming entrapped in a Custom Elevator product in July 2021 that had been installed and serviced by a third-party installation firm.

The affected products were sold to elevator contractors nationwide from 2003 through August 2022 for between $10,000 and $25,000 each, excluding installation costs charged by third-party installation companies.

Consumers are advised to keep young children away from the recalled residential elevators and to contact Custom Elevator for free space guards to eliminate any hazardous gaps. Custom Elevator will provide consumers with instructions on how to measure for space guards to correct any hazardous gap. Space guards will be provided free of charge and assistance with space guard installation will be provided upon request.

Consumers may contact Custom Elevator at 1-888-443-2800 from 8 a.m. to 5 p.m. EDT Monday through Friday; via email at; or online at

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